Remote help

Getting started with the Remote Help web app

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This week is all about the Remote Help web app. Remote Help on itself is nothing new, but it does have an often overlooked feature that can be useful in multiple occasions. That feature is the Remote Help web app. The Remote Help web app can be used to help users on managed and unmanaged devices, without installing the Remote Help app, and in some scenarios even on Linux devices. The former might sound a little bit weird, but due to the nature of the web app, it does technically work in some scenarios to provide support on Linux. Together that makes the Remote Help web app an interesting feature to be familiar with. It is good to know that the web app only supports …

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Getting started with Remote Help for Android

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This week is back to the Android platform. More specifically, Remote Help for Android. Remote Help on itself is nothing new, as it was already introduced a while ago for Windows devices, but it is new for Android devices. Starting with the latest service release of Microsoft Intune (service release 2308), Microsoft introduced support for Remote Help on Android devices. More specifically, support for Remote Help on Android Enterprise dedicated devices. And even more specifically, only Samsung and Zebra devices. That enables IT administrators to provide remote support to users on Android Enterprise dedicated devices, by simply starting a screen sharing session or asking for full control. This post will start with a short introduction, followed with the steps to get Remote Help working for …

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Using Conditional Access for Remote Help

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This week is a short post about a small nice addition to Remote Help. That small nice addition, however, can be an important piece towards the solid zero trust implementation within the organization. That addition is the ability to use Conditional Access specifically for Remote Help. That doesn’t mean, however, that Conditional Access was not applicable towards Remote Help before. When assigning a Conditional Access to all cloud apps that would (and will always) also include Remote Help. The main change is that it’s now possible to create a service principal for the Remote Assistance Service that can be used as a cloud app in the assignment of a Conditional Access policy. That enables organizations to create a custom Conditional Access policy specifically for Remote …

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Getting started with Remote help for Windows devices

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This week is all about getting started with Remote help for Windows devices. Remote help is recently introduced as a new feature in Microsoft Intune that can be used for providing remote assistance to users on Windows devices. It looks a lot like the existing Quick Assist app on Windows, but it has a few big advantages. It integrates with Microsoft Endpoint Manager for providing remote assistance to managed devices, it integrates with Azure Active Directory for providing authentication and compliance information, and it provides a better administrator experience. There are communication options with the user and there is the ability to work with elevated permissions. This post will go through the steps for configuring Remote help in the tenant and through the steps for …

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